Piora Wellness Co Privacy Policy Introduction

Piora Wellness Co ("Piora") is dedicated to earning and maintaining your trust by respecting and safeguarding your privacy.

This Privacy Policy outlines the reasons and methods for collecting, using, sharing, and protecting personal data from our visitors and customers. It also details your choices regarding how we share your personal data, communicate with you, and how you can request access to or correction of your personal data. Thank you for supporting Piora.

To protect your personal data while you shop at Piora, we provide this Privacy Policy, which governs your use of our services.

Collection, Use, and Storage of Personal Data

Personal data refers to any information related to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, or location data. Personal data does not include information that has been irreversibly anonymised or aggregated so that it can no longer identify you. Depending on the products and services you choose, we collect different kinds of personal data from or about you.

Data You Provide

We collect the personal data you provide when you create an account to browse, purchase, or use our products and services, or otherwise interact with us, such as when you fill in account information, contact us, participate in an online survey, or use our online help or chat tools.

Email Marketing and Notifications

By entering your email and/or phone number at checkout and initiating a purchase, subscribing via our subscription form, or through a keyword, you agree that we may send you text and/or email notifications (e.g., order updates, including abandoned cart reminders) and text marketing offers. Marketing messages will not exceed twenty-five (25) per month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving marketing messages and notifications, email STOP to [email protected]. You understand and agree that alternative methods of opting out, such as using different words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.

For any questions, please email [email protected]. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Local Storage

We may collect and store information (including personal data) locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches.

Data About Purchases

If you make a purchase, we collect personal data related to the transaction. This includes your payment information (e.g., PayPal email, username), shipping address, and other authentication information, as well as billing, shipping, and contact details.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services, communicate with you, offer you targeted advertisements and services, and protect both you and Piora.

Piora determines and controls how to process your personal data as a data controller for the following purposes:

Providing, Improving, and Developing Our Products and Services

We use your personal data to help us provide, improve, and develop our products and services. This may include using personal data for purposes such as completing the shopping process, enhancing user experiences, data analysis, research, and audits. Such processing is based on your prior express consent or our legitimate interest in offering you products and services. If you no longer wish to receive these services, please contact us to opt out.

Communicating with You

Subject to your prior express consent, we may use personal data to send you marketing communications related to our products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for direct marketing purposes, please contact us to opt out. We may also use your data to process and respond to your requests when you contact us. If you no longer wish to receive these services, please contact us to opt out.

Promoting Safety and Security

Subject to your prior express consent, we may use technological measures to protect your personal data, helping to verify accounts and user activities, and promoting data safety and security. This includes monitoring for fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in ensuring the safety of our products and services.

How We Store Your Personal Data

We may implement technological measures to ensure your personal data is complete and accurate, such as cookies and similar technologies. Subject to your prior express consent, we may store records of processing your personal data for ten years.

Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services by personalising content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience.

You can remove or reject cookies using your browser or device settings, but doing so may affect your ability to use our products and services.

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. They are widely used to store and receive identifiers and other information on computers, phones, and other devices. These files perform various functions, such as remembering your preferences and selected items, assisting in improving your site experience, and ensuring that the adverts or offers you see online are more relevant to you. These "cookies" can be divided into four types, each outlined below.

Contact Us

If you have any questions or concerns about Piora's Privacy Policy or data processing, please contact us at

[email protected]

.

Changes to This Privacy Policy

Piora may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date: 19/02/2025

Last Updated: February 2025